Shipping
Enlighten3d proudly ships Australia-wide.
Shipping costs are calculated at checkout based on current Australia Post rates, including parcel size, weight, and destination.
All orders are processed and dispatched as quickly as possible, and customers will receive tracking information once their order has shipped.
Shipping Times:
Delivery timeframes depend on Australia Post’s standard and express parcel delivery schedules. While most metro deliveries arrive within a few business days, regional or remote areas may experience longer transit times. Once your order is lodged with Australia Post, delivery times are outside our control, but your tracking number can be used to monitor your parcel’s progress.
International Shipping:
International shipping is not automatically offered at checkout. If you wish to place an order outside of Australia, please contact us via email or through our Contact page to discuss shipping options and obtain a custom quote.
Warranty
All enlighten3d, products come with a 1-year warranty from the date of purchase.
This warranty covers:
- Manufacturing defects
- Faulty materials
- Structural issues not caused by misuse
The warranty does not cover:
- Accidental damage
- Misuse, neglect, or improper handling
- Exposure to extreme conditions
- Standard wear and tear
If you believe your item is defective under warranty, please contact us with your order details and photos of the issue so we can assist promptly.
Returns
All custom-made and personalised items by enlighten3d will not be accepted for returns or exchanges, unless the item is faulty or defective upon arrival, as per the warranty statement.
If your order arrives damaged or incorrect, please contact us within 7 days of receiving your item so we can review and resolve the issue.
Need help?
Contact us at enlighten3d@outlook.com.au, or via our contact page for questions related to refunds and returns.