Who we are
Enlighten3d (“we”, “our”, “the Company”) is an e-commerce store specialising in customised, hand crafted products.
Our website is accessible at: www.enlighten3d.com.au
We are committed to protecting your personal information and handling it responsibly and transparently.
Who we share your data with
As part of our customised product creation process, customers may upload images or files to accompany their purchase. These files may contain personal information.
Enlighten3d does not share uploaded images or files with any third parties. All product design, processing, and fulfilment are handled entirely in-house, and your files remain within our secure internal systems throughout the creation of your order.
The only parties who may access and process your uploaded images are authorised Enlighten3d staff directly involved in producing, preparing, or supporting your order.
We do not sell, distribute, or disclose your uploaded images or personal data to advertisers, external contractors, or any unrelated organisations.
Cookies
Our website uses cookies and similar tracking technologies to improve user experience and site performance.
Cookies may be used for:
- Essential website functionality
- Analytics (e.g., understanding how users interact with our site)
- Remembering preferences, such as items in your cart
- Security, such as detecting fraudulent behavior
You may opt to disable cookies in your browser settings, though some features of the site may not function correctly.
How long we retain your data
We retain personal data only for as long as necessary to fulfil the purposes for which it was collected or to comply with legal obligations.
Retention periods may include:
- Order information (name, email, shipping address): retained for up to 7 years for accounting and tax purposes
- Uploaded images/files: retained for up to 90 days after order completion, unless required longer for support or dispute resolution
- Analytics and cookie data: retained according to the lifespan set by each cookie, typically 1–24 months
You may request deletion of your personal data at any time, subject to legal retention requirements.
Contact Us
If you have questions about this Privacy Policy or would like to request access, correction, or deletion of your personal information, you may contact us at:
Email: enlighten3d@outlook.com.au
Contact Page: www.enlighten3d.com.au/contact-us/